⚡ Free shipping from €60 | Peninsula and Portugal ⚡

⚡ Get 5€ discount on your first purchase ⚡

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Frequently asked questions


Shipping is free for orders of 60 € or more with destination Peninsula and Portugal. For the rest of the cases, the cost will be from 5€, depending on the destination. You can see all the information in shipments.

When will I receive my order?

All shipments are sent within a maximum of 48 hours, although if you do in business hours we usually send them on the same day we receive them, so they usually arrive around 24/48 hours. You must keep in mind that on Sundays and public holidays the distribution agencies do not work, with which they do not count.

If I live in Lugo, can I do a back in store?

Yes, and in addition the returns in store are free.

If I don't have good what I ask, how do I return it?

You have a period of 15 calendar days from the date of receipt of your order to request the return or change of any item.

In order for the product to be considered liable for return or change it must be in the same state in which it was purchased, with its original packaging and no signs of use. Do not directly seal the packaging, you must wrap it in advance so that it does not deteriorate.

To start the process of change or return you must access through the following link with your order number and your email:

You will be redirected to a page that contains your purchase information, where you will be asked to select compensation and logistics information related to your return. Once finished the process will receive in your email the label for the return.

For any questions you can write to help@itsrever.com

Returns have the following cost:
Order returns from Spain and Portugal (peninsular) 6€

Order returns from Azores, Madeira, Canary Islands and Balearic Islands 10 €

Returns from the rest of the EU 10 €

Returns from the rest of the world 20 €

Refer to the general conditions of the REVER service here: https://itsrever.com/user-terms/

You will only be responsible for the decrease in value of goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

If you are from Lugo or you are here for some reason you will also be able to make the return or change in our physical stores.

Location of our stores in Lugo


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