Refund policy

Purchase conditions

1 - Purchase System at

The purchases made in They are submitted to the current regulations and the rest of the agreeing legislation. Purchases made in shall be subject to the payment of added value tax (I.V.A.) as established in the regulations in force for individuals or legal persons residing in Member States of the European Union and for those residents in extra-Community countries.

2 - The sale of the products

The characteristics of the products and their prices will appear on the screen. The prices indicated on the screen are in euros, and include i.v.A.

3 - The formalization of the order

The client who wants to make a purchase in You must display the general purchase conditions that are included in said section of the main page. The formalization of an order shall be made made under the total acceptance of the general conditions of sale contained on the page.

The products will be sent to the delivery address that you indicate, in the deadlines stipulated according to the shipping mode service you have chosen.

4 - Right of withdrawal for consumers and users

You have the right to desist from this Contract within a period of 14 calendar days without justification.

The term of withdrawal will expire at 14 natural days of the day that you or a third party for you indicated, other than the carrier, acquired the material possession of the goods

To exercise the right of withdrawal, you must notify us: Cortés Zapaterías S.L. Doutor Castro, 20-22 27001 Lugo Its decision to desist from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email).

You can use the withdrawal form model below, although its use is not mandatory.

To meet the period of withdrawal, it is enough that the Communication regarding the year by its part of this right is sent before the corresponding term increases.

Consequences of withdrawal

In case of withdrawal, on the other hand, we will refund all payments received from you, including delivery costs (with the exception of additional expenses resulting from the election by its share of a different delivery modality to the less expensive delivery mode Ordinary that we offer) without any delay and, in any case, no later than 14 calendar days as of the date on which we are informed of its decision to desist from this contract. We will proceed to carry out this refund using the same means of payment used by you for the initial transaction, unless you have expressly disposed otherwise; In any case, it will not be incurred in any expense as a result of the reimbursement.

We can retain the refund until you have received the goods, or until you have presented a test of the return of them, depending on what condition it is first fulfilled. You should return us or deliver us directly, without any miscall and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline will be considered if it is refouled for the goods before this period has been completed.

You should assume the direct cost of return of goods.

It will only be responsible for the decrease in value of the assets resulting from a manipulation other than that necessary to establish nature, characteristics and the functioning of goods.

Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to the contracts referred to: the supply of sewn goods that are not suitable to be returned for reasons to protect health or hygiene and that have been despised after delivery.

Model of withdrawal form

(You must only fill out and send this form if you wish to desist from the contract) - to the attention of Cortés Zapaterías S.L. Doutor Castro, 20-22 27001 Lugo
- hereby I communicate / communicate (*) ______________________ that I desist from me / we desist from our (*) contract of sale of the next well
- Order Al / Received the (*) ______________________
- Consumer name and user or consumers and users ______________________
- Domicile of the consumer and user or consumers and users ______________________
- consumer signature and user or consumers and users (only if this form is presented on paper) ______________________
- Date______________________
(*) You must cross out what does not proceed.

(if you prefer, you can download This model document, Complete your data and make us arrive by email or postcard)

The return cost runs per charge of the client.

5 -Garantya.

In case of defective product, it will proceed, as appropriate, repair, replacement, reduction in the price or resolution of the contract, arrangements that will be free for the consumer and user.

Cortés Zapaterías responds to the faults of conformity that manifest themselves within a period of two years since delivery.

The consumer and user must inform Cortez Shoe stores of the lack of conformity within two months since he was aware of her.

6 - Reservation of Rights

Cortés Zapaterías reserves the right to cancel or reject any request from a client with which there is a conflict regarding the payment of a previous order or that seems to present some type of risk.

7 - Customer Service

For any possible incidence or claim, contact the in Customer Service, Telephone:+34 982 226253, or send an email to the

These general conditions are ruled by the Spanish Law. The parties submit, at their election, for the resolution of conflicts and with renunciation of any other jurisdiction, to the courts and courts of the user's domicile.

See also ours Legal note and Privacy Policy.