Frequent questions

How much is the shipping?

Shipping is free for orders of €60 or more to the Peninsula and Portugal. For the rest of the cases, the cost will be from €5, depending on the destination. You can see all the information in the section shipments.

When will I recive my order?

We send all shipments within a maximum period of 48 hours, although if they are made during business hours we usually send them on the same day we receive them, so they usually arrive in around 24/48 hours. You must keep in mind that delivery agencies do not work on Sundays and holidays, which they do not count on.

If I live in Lugo, can I make a return in store?

Yes, and also returns in store are free.

If what I order doesn't fit me, how do I return it?

You have a period of 15 calendar days from the date of receipt of your order to request the return or exchange of any item.

For the product to be considered eligible for return or exchange, it must be in the same condition in which it was purchased, with its original packaging and without signs of use. Do not directly seal the packaging, you must wrap it beforehand so that it does not deteriorate.

To start the exchange or return process you must access the following link with your order number and email:

https://returns.byrever.com/corteszapateria

You will be redirected to a page containing your purchase information, where you will be asked to select compensation and logistics information related to your return. Once the process is finished, you will receive the return label in your email.

For any questions you can write to help@itsrever.com

Returns have the following cost:

Returns of orders from Spain and Portugal (peninsular) €6

Returns of orders from Azores, Madeira, Canary Islands and Balearic Islands €10

Returns from the rest of the EU €10

Returns from the rest of the world €20

Consult the general conditions of the REVER service here: https://itsrever.com/user-terms/

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

If you are from Lugo or are here for any reason, you can also make the return or exchange in our physical stores.

If you have any questions or queries, do not hesitate to contact us by phone at 982226253 or by email atclientes@corteszapaterias.com